Product prices do not include shipping and handling. Products can only be shipped to USA addresses. We ship most in-stock orders within 24 hours. Orders received after 2:00PM EST will be processed the following business day. If you live within the 48 contiguous states, you should receive your order within 7 to 10 business days. Hawaii and Alaska are considered domestic orders but have different delivery times and applicable rates and cannot be shipped via Ground service. We use both UPS and FEDEX for shipments. In the event of product damage or loss during transit, it is your responsibility to file a claim with the carrier. We can not ship to APO/FPO U.S. military addresses. If some of the items in your order are temporarily out of stock, we will ship the available items and place the others on back order. If you decide that you no longer want to purchase the back ordered item, simply e-mail us at firstname.lastname@example.org
30-Day Return Policy
Pioneer Home Entertainment products, including any refurbished (Factory Reconditioned) products, if purchased directly from Pioneer Home Entertainment may be returned to Pioneer Home Entertainment for a full credit or exchange within 30 days of your receipt of shipment if you are not completely satisfied for any reason. All products returned to Pioneer Home Entertainment must be returned prepaid in original factory carton and in re-saleable condition, together with all manuals, accessories and parts. Customers returning an opened product that is missing any items will be charged for such items. All returned products must have a Return Authorization Number (RA#). You must apply for a RA# by calling 844-679-5350. Please provide your order number, model number and reason for return in all correspondence with Pioneer Home Entertainment's order department.